Shipping policy
Shipping Policy
At DearNeko, prompt and reliable delivery is a promise we keep. We're proud to offer free shipping on all orders, regardless of your location in our serviced countries.
Countries We Ship To
- 🇬🇧 United Kingdom
- 🇺🇸 United States
- 🇨🇦 Canada
- 🇦🇺 Australia
- 🇳🇿 New Zealand
Estimated Delivery Times
| Destination | Delivery Time |
|---|---|
| 🇬🇧 United Kingdom | 5–10 business days |
| 🇺🇸 United States | 6–12 business days |
| 🇨🇦 Canada | 6–12 business days |
| 🇦🇺 Australia | 6–12 business days |
| 🇳🇿 New Zealand | 6–12 business days |
* These are estimated delivery times. External factors such as customs processes or unexpected global events may affect the actual delivery time.
Order Processing
We process all orders within 1–2 business days. Please note that we do not ship on weekends or public holidays.
Customs, Duties & Taxes
For our international customers, please be aware that orders may be subject to additional customs fees, duties, or taxes upon arrival in your country. These costs are not included in our free shipping offer and are the responsibility of the recipient.
Thank you for choosing DearNeko. If you have any questions regarding our shipping policy, please contact us at dearneko.official@gmail.com — we're always happy to help. 🐱